What should I do if my items arrive damaged?
Please Contact Us immediately; we're here to assist and resolve any issues.
How do I initiate a return or exchange?
To start a return or exchange, reach out to sales@stamplab.com.au within 30 days of buying, and our team will guide you through the RMA process.
I received a defective item. How can I get it replaced?
Upon receiving your order, check it right away. If there's a defect or it's not what you ordered, email us at sales@stamplab.com.au , and our team wi...
What's Stamp Lab's return policy?
At Stamp Lab, if a product falls short of your expectations within 30 days of purchase, we're on hand to repair, replace, or refund it. However, pleas...
Can I get an additional discount coupon?
We understand and appreciate your interest in seeking the best value. At Stamp Lab, we have designed a system where several automatic discounts are ap...
Is your packaging eco-friendly?
Absolutely! We use 100% recyclable materials, including recycled Jiffy Bags, compostable satchels, recycled cardboard, and paper tape. Whenever possib...
Can I return Stamp Lab packaging for reuse?
While we appreciate the thought, it's best to recycle our packaging via your local curbside recycling. It's efficient and eco-friendly!
How does Stamp Lab reduce shipping's carbon impact?
Stamp Lab optimises orders with the most compact packaging available, always prioritising low-impact and recyclable materials.
Is Stamp Lab's packaging sustainably sourced?
Absolutely! Stamp Lab's packaging is sustainably sourced, prioritising eco-friendly materials.
Can I collect my order in-store?
Yes, collection is available and it's a free option. Just choose "local pickup" during checkout. We'll notify you once your order is ready for collect...
Can another person collect my Stamp Lab order?
Absolutely. Just reply to your "ready for collection" email let us know their name and ensure they have the order number when collecting.
Does Stamp Lab offer contactless pickups?
Yes! Stamp Lab provides a contactless collection option. Reply to your "ready to collect" email and let us know you would like contactless pickup.
How long does Stamp Lab hold in-store orders?
Stamp Lab doesn't limit hold duration, but we'll check in after 7-10 days if uncollected. If collecting is difficult, let us know. We can continue to ...
What hours is Stamp Lab open for pickups?
Pickup at Stamp Lab is 9am-4:30pm, Mon-Fri. As our store operates mainly by appointment, kindly inform us when you're coming.
How will i know when is my order ready to collect?
You'll receive a notification from Stamp Lab when your order is ready for collection. Typically within 1-2 business days after your design is approved...
How do I get Colop Ink Pads Out
1. Watch our Short Explainer Video: We have a detailed video that shows you exactly how to remove Colop ink pads easily . 2. Read the Instructions...
How do I get Trodat Professional Ink Pads Out
Watch our Short Explainer Video: We have a detailed video that shows you exactly how to remove Trodat Professional ink pads easily. 2. Read the Ins...
How do I get Trodat Stamp Ink Pads Out
To get Trodat Stamp ink pads out, follow these steps: 1. Watch our Short Explainer Video: We have a detailed video that shows you exactly how to re...
How do I remove Trodat 4.0 Ink Pads?
To get ink pads out of the new Trdat Stamps, follow these steps: 1. Watch our Short Explainer Video: We have a detailed video that shows you exactl...
What are your support hours?
Our Support Hours are Monday - Friday: 9AM - 4:30PM AEST Create a customer care ticket or chat with us at our Help Centre: https://help.stamplab.com....
How can I confirm I'm ordering the correct ink pad?
To ensure a perfect match, remove your current ink pad from the stamp and check the base; the product code is imprinted on the plastic.
What is a Proof?
A proof is a digital preview of your custom stamp, showing the design as it will appear on the final product. This step is crucial as it allows you to...
Will I receive a proof before my order ships?
Yes, indeed! Once you've placed an order, expect an online proof within one business day. Production only starts after your approval. If tweaks are r...
What is a traditional rubber stamp?
A traditional rubber stamp is a hand-held tool used to imprint a design or text onto surfaces using a separate ink pad. It's known for its durability ...
When will my custom stamps be shipped?
Upon placing your order, you'll receive a design proof for approval or revision within 1 business day. Once you approve the design, we'll proceed with...
When will my JP stamps ship?
Every JP Stamp order undergoes a manual review to ensure accuracy. If there are any discrepancies, we will contact you with a proof for clarification....
Do you offer wholesale options?
Absolutely! For wholesale inquiries, kindly complete our Wholesale Contact form . Once received, we'll be in touch for a deeper conversation to see i...
Can I cancel my order?
We completely get it, we change our minds too! Orders can be cancelled or edited using the link provided in your order confirmation email, this can on...
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply and will be added at checkout.
Do you deliver on weekends?
We utilise Australia Post for our shipments. In certain locations, Australia Post delivers on weekends. To determine if your location has Weekend deli...
What happens if I'm not home during delivery?
All our shipments are sent as "signature on delivery" with insurance for your peace of mind. If you prefer your order to be left in a safe place, subj...
Can I change my delivery address after placing an order?
If you've made an error with your address, please contact us immediately. As long as your order hasn't been approved or shipped, we can adjust the add...
What if my order is delayed or late?
We apologise for any inconvenience caused by delays. Firstly, please check your order's status using the tracking link in your despatch email or Austr...
Are all items in my order shipped together?
We strive to ship all items together, but there can be exceptions. Reasons for split shipments might include bulk orders, items shipping from differen...
How do I know my order has been dispatched?
You'll get an email or SMS with tracking details once your order is processed. This means it's labelled and ready for collection. Our Australia Post p...
Where is my order?
After shipping, you'll receive a tracking number via email. Monitor its status for updates. For multiple order tracking, log into your account. Rememb...
Do you provide tracking information for my order?
Yes, upon shipment from our warehouse, an email notification containing a tracking number will be sent to you. To view the status and tracking of your...
Can I expedite my shipping?
Absolutely, Express Post is an option. For Metro areas, it's 1-2 days and for Regional areas, it's 2-4 days. This excludes weekends and peak periods. ...
Do you offer a warranty on stamps?
Yes! We offer a 12 month warranty from the original purchase date covering manufacturing defects.
How should I store my stamp?
Store stamps in a cool, dry place away from direct sunlight to prevent drying and cracking.
How long do stamps last?
Properly maintained rubber stamps can last for years , while ink pads and self-inking stamps may require refilling or replacement over time.
What is your return policy?
We accept returns for unused, defective, incorrect(with design error) for both pre-made and custom items within 30 days from the original purchase ...
What if my stamp is defective?
If your stamp is defective or incorrect, contact us within 30 days from the original purchase date, and we’ll provide a replacement or refund.
How do I clean my stamp?
Use a damp cloth or mild stamp cleaner to remove excess ink. Avoid using alcohol-based cleaners as they can damage rubber.
Do you provide government-approved notary stamps?
Yes! Our notary stamps comply with [local government requirements] . Please check your region’s guidelines before ordering.
Are custom official stamps legal for business use?
Yes, but some official stamps (e.g., corporate seals, notary stamps) must follow specific legal requirements based on your country’s laws.
Can I use any brand of ink for refills?
We recommend using our official ink refills to ensure compatibility and maintain stamp quality.
What kind of ink should I use for my stamp?
It depends on your stamp type. Water-based inks are great for paper, while oil-based inks are ideal for glossy surfaces.
Can I use a stamp for branding and packaging?
Absolutely! We offer large format stamps for branding on bags, boxes, and packaging materials .
Are signature stamps legally recognised?
Laws vary by country. In some cases, signature stamps are allowed for business or personal use, but they may not be valid for official legal documents...
What surfaces can I stamp on?
Most of our stamps work on paper, cardboard, fabric, and wood . We also offer specialty inks for stamping on glass, plastic, and metal .
What if my order gets lost or damaged in transit?
If your order is lost or arrives damaged, contact our support team as soon as possible, and we will arrange a replacement or refund.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email to monitor your shipment’s progress.
Do you ship internationally?
Yes, we offer international shipping. Rates and delivery times vary by country.
How long does it take to process and ship an order?
Custom stamp orders typically take same day processing and dispatch. However we cannot guarantee the exact time of the delivery as once we handed th...
Can I see a proof before my stamp is made?
Yes! We provide digital proofs for approval before production to ensure your design is perfect.
How do I place an order for a custom stamp?
Simply select the stamp type, upload your design, choose the size and ink colour, and place your order through our website.
Do you offer free shipping?
Yes! We offer free shipping on orders above $150. Otherwise, standard shipping fees apply.
Do you charge extra for colour ink?
No, standard ink colours (black, blue, red, green) are included in the price. Special ink colours or UV ink may have additional costs.
How much does a custom stamp cost?
Prices vary depending on the brand and size and not due to customisation level. Standard custom stamps start at [$X], while advanced options like embo...
Where can I buy replacement ink pads?
Replacement ink pads are available through our website www.stamplab.com.au . Make sure to select the correct size and ink type for your stamp.
How long does a replacement ink pad last?
The lifespan of a replacement ink pad depends on usage. Under normal office conditions, an ink pad can last from 3 to 12 months. Heavy users may need ...
Can I use a different colour ink pad for my stamp?
Yes, you can switch to a different colour ink pad as long as it's compatible with your stamp. Just make sure the ink type matches the stamp (e.g., wat...
How do I replace the ink pad in a self-inking stamp?
To replace the ink pad in a self-inking stamp, remove the old pad by pulling it out gently. Insert the new ink pad, ensuring it fits snugly into the d...
Can I refill my ink pad instead of replacing it?
Yes, many ink pads can be refilled with the same type of ink, but refilling may not last as long as replacing the pad entirely. If the pad has started...
How do I know when to replace my ink pad?
You should replace your ink pad if the impressions start to appear faint or inconsistent, or if the pad feels dry to the touch even after re-inking. A...
What is a replacement ink pad?
A replacement ink pad is an ink-soaked pad used in self-inking and rubber stamps to ensure consistent, high-quality impressions. Over time, the ink pa...
How can I prevent misuse of my signature stamp?
Store your stamp securely and limit access. For added security, consider using a witness or digital signature verification for important documents.
Are signature stamps legally recognised?
In some cases, yes. Some businesses and organisations accept signature stamps for internal documents , but they may not be valid for legal contracts...
What is a signature stamp?
A signature stamp is a custom-made stamp that replicates a handwritten signature, commonly used for document signing, authorisation, and approvals .
Can I customise a notary stamp?
Yes, but the design must comply with your local government regulations . Always check with your local notary authority before ordering.
Are notary stamps different from regular stamps?
Yes! Notary stamps must meet legal requirements set by state or country laws. Some jurisdictions require an embossing seal in addition to the inked ...
What are notary stamps used for?
Notary stamps are used by certified notaries to authenticate legal documents, contracts, and affidavits . They typically contain the notary’s name, c...
Do date and number stamps come with ink?
Yes, they are available in both self-inking and traditional rubber stamp formats, depending on your preference.
How do I adjust the date or number on the stamp?
Most date and number stamps have rotating bands that can be manually adjusted to set the desired date, number, or code.
What are date and number stamps used for?
These stamps are commonly used in offices, warehouses, and legal settings to mark dates on documents, invoices, and records.
Are embossing stamps legally recognised?
Yes! Many government and corporate documents require embossed seals for authenticity, such as certificates, legal paperwork, and business licenses .
Do I need ink for an embossing stamp?
No. Embossing stamps do not require ink; they work by pressing the design into the paper to create a raised effect.
What is an embossing stamp?
An embossing stamp (or seal) creates a raised, ink-free impression on paper. It is commonly used for notary seals, corporate documents, wedding invit...
What are the best use cases for rubber stamps?
Rubber stamps are ideal for official documents, product packaging, scrapbooking, and event invitations . They are also commonly used in schools and o...
What are the advantages of rubber stamps?
Rubber stamps are highly customisable, cost-effective, and versatile. They can be used with different ink colours and types, making them great for cre...
What are rubber stamps, and how are they used?
Rubber stamps are the most traditional type of stamp, requiring an external ink pad. They are commonly used for arts & crafts, business branding, and ...
Are pre-inked stamps better for fine details?
Yes! Pre-inked stamps provide crisper and more precise imprints , making them ideal for intricate designs, logos, and small text.
Which type lasts longer: pre-inked or self-inking stamps?
Pre-inked stamps generally last longer because they hold more ink and require fewer refills. A single inking can produce thousands of impressions.
How do pre-inked stamps differ from self-inking stamps?
Unlike self-inking stamps, which use an internal ink pad, pre-inked stamps store ink within the stamp itself. This allows for sharper, more detailed i...
How do I re-ink a self-inking stamp?
Open the stamp’s ink pad compartment, apply a few drops of compatible refill ink, and let it absorb for a few minutes before using. Avoid over-inking,...
How do I use a self-inking stamp?
Simply press the stamp down firmly on the surface. The internal mechanism flips the inked die onto the paper and resets automatically for the next use...
What types of custom stamps do you offer?
We offer personalised name stamps, logo stamps, signature stamps, return address stamps, and embossing stamps. You can fully customise the size, font,...
Do you offer bulk discounts for corporate orders?
Yes! We provide special pricing for bulk orders. Email us for a custom quote based on your quantity and design needs. Provide - sale@stamplab.com.au
What are the features of self-inking stamps?
Self-inking stamps have a built-in ink pad that automatically re-inks the rubber die after each use, allowing for quick and repetitive stamping. They ...
What is the difference between embossing stamps and ink stamps?
Embossing stamps create a raised impression on paper without ink, often used for official documents and certificates. Ink stamps leave a coloured impr...
Can I upload my own design for a custom stamp?
Yes! You can upload a high-resolution image or vector file of your design. We recommend black-and-white designs for best results.